At SANohlic, we strive to provide our customers with the highest quality lighting fixtures and accessories. We understand that sometimes a product may not meet your expectations or needs. In such cases, we offer a straightforward refund policy to ensure your satisfaction.

7-Day Money-Back Guarantee: We are confident in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 7 days of receiving it for a full refund. No questions asked.

Easy Return Process: To initiate a return, simply contact our customer support team with your order details. They will guide you through the process and provide you with a return authorization number. Please note that the returned item must be in its original condition and packaging.

Refund Method: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to reflect in your account.

Non-Refundable Items: While we strive to offer refunds for all eligible returns, there are certain items that are non-refundable. These include customized or personalized products, as well as items that have been used, damaged, or are not in their original packaging.

Shipping Costs: Please note that the original shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost incurred by us will be deducted from your refund amount.

Exchanges: If you would like to exchange your product for a different item, please contact our customer support team. They will assist you in finding the right replacement and guide you through the exchange process.

Quality Assurance: At SANohlic, we take pride in the quality of our products. In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.

Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience withSANohlic